HANA Trust Centre

Welcome to the HANA Trust Centre. HANA is the artificial intelligence built into HealthAccess, and this page is here to help your organisation understand how we develop, deliver and govern AI responsibly — and how we protect the information you trust us with. It works alongside our Privacy Policy and Support & Security Policy, which remain the authoritative sources for our privacy and security practices.

What is HANA?

HANA is the artificial intelligence platform within HealthAccess, providing AI features designed to help organisations work more efficiently while keeping people in control. AI features are optional and are not switched on by default: your organisation chooses whether to enable them and who can use them.

HANA Today

Current AI Feature

• HANA Scribe (Beta) — HANA Scribe assists healthcare professionals by converting recorded consultations into draft clinical documentation for review.

As additional HANA AI features are released, they will be added to this Trust Centre together with feature-specific information where appropriate.

Responsible AI

Everything we build within HANA is guided by seven principles, applied consistently across every AI feature:

• Human oversight — HANA produces drafts and suggestions for a person to review; a human stays in control.
• Transparency — we show when content is AI-assisted or AI-generated, and we keep this Trust Centre up to date.
• Privacy by design — AI features are off by default, and we use only the information needed for a task.
• Security by default — HANA runs inside the same secure HealthAccess platform, protected by the same controls.
• Fairness and reliability — we know AI accuracy can vary, so every feature is designed to be reviewed before it is relied on.
• Accountability — we take responsibility for how we build and operate our AI features.
• Continuous improvement — we keep improving HANA over time through testing, development and your feedback.

The sections below explain what these principles mean in practice.

Human Oversight and Clinical Safety

HANA is built to support healthcare professionals, not to replace them. Anything HANA produces is a draft until an appropriate person has reviewed it and, where needed, approved it.

HANA is designed as an AI-assisted documentation and workflow tool. It does not diagnose, prescribe, or make clinical decisions on its own; it is not intended for emergency, time-critical or life-threatening decision making; and it must not replace appropriate professional judgement or the informed consent process.

Where output will be used for clinical or other regulated purposes, an appropriately qualified healthcare professional must review it first, in line with their professional and regulatory obligations (for example those of the HPCSA or SANC where relevant). The healthcare professional remains responsible for the accuracy and completeness of the final clinical record.

Roles and Responsibilities

Using HANA responsibly is a shared effort:

• HealthAccess provides the AI features and, for the Personal Information processed through them, acts as the Operator — handling data on your organisation's documented instructions.
• Your organisation is the Responsible Party for its patient or client information. You decide which AI features to enable and for whom, set your own internal AI and review policies, and make sure there is a lawful basis for the information you process.
• Authorised users use AI features only within their role, review AI output before relying on it, and keep their login details secure.

If you enable features that record or transcribe consultations, your organisation is responsible for obtaining and